Order cancellations
Orders may be canceled before the selling Rancher marks the order as processing. Once processing has begun, cancellation requests are subject to the Rancher's approval because perishable products may already have been prepared, packaged, or scheduled for shipment. Orders that have shipped cannot be canceled.
Damaged, thawed, incorrect, or misrepresented orders
If an order arrives damaged, improperly thawed, incorrect, incomplete, or materially different from its description, the customer must report the issue through their order page within 48 hours of delivery.
- The order number
- A description of the issue
- Clear photographs of the product, packaging, shipping label, and any visible damage
- Any other information reasonably requested to evaluate the claim
Customers should not consume any product they believe may be unsafe. Farm To You will coordinate with the selling Rancher to review the claim and determine an appropriate resolution, which may include a replacement, marketplace credit, partial refund, or full refund.
Perishable products and shipping delays
Because meat and other food products are perishable, returns are generally not accepted. Refunds are not guaranteed for delays or delivery issues caused by incorrect customer information, missed deliveries, failure to retrieve a package promptly, or circumstances outside the Rancher's or Farm To You's reasonable control. A product arriving partially thawed does not necessarily mean it is unsafe; customers should follow the included storage instructions and applicable food-safety guidance.
Refund responsibility
Refunds, replacements, and credits relating to product quality, packaging, shipping, or fulfillment are generally the responsibility of the selling Rancher, subject to Farm To You's marketplace policies and discretion. Farm To You may issue or facilitate a refund or credit on a Rancher's behalf and deduct the applicable amount from the Rancher's current or future payouts where permitted by the Rancher Agreement. Refunds for Farm To You membership fees are governed separately by the applicable Membership Terms.
Refund processing
Approved refunds will generally be issued to the customer's original payment method. Processing times may vary depending on the customer's bank or payment provider. Original shipping charges may be nonrefundable unless the order issue resulted from an error by the Rancher or Farm To You.
Membership cancellations
Memberships are billed either monthly ($24.99/month) or annually ($150/year).
Annual memberships: you may cancel at any time, but annual membership fees are non-refundable and are not prorated. Your membership and its benefits remain active through the end of the paid annual term, after which it will not renew.
Monthly memberships: cancellation requires 30 days' written notice. One additional monthly charge will apply during the 30-day notice period, after which the membership ends. To cancel a monthly membership, please send written notice to: The Farm To You, Canceling Department, PO Box 2, Oldsmar, FL 34677-0002, USA. If your mail carrier does not accept PO Box addresses, written notice may instead be mailed to: The Farm To You, Canceling Department, 3905 Tampa Rd, Unit 2, Oldsmar, FL 34677-3125, USA.
Membership fees are separate from product purchases and are governed by these terms together with the Membership Terms.
Order disputes
Farm To You may place an order in dispute status while a reported issue is reviewed. During this period, Farm To You may temporarily hold, delay, offset, or reverse the related Rancher payout until the matter is resolved. Farm To You reserves the right to make the final determination regarding marketplace credits, refunds, payout adjustments, and other remedies available through the platform, subject to applicable law.